Terms & Conditions

Welcome to the restaurant ("we", "us", or "our"). These Terms and Conditions govern your access to and use of our online food ordering platform, mobile web services, and delivery system located at this website.

By browsing our menu, creating an account, or placing an order through our website, you confirm that you are at least 18 years of age (or have parental/guardian consent), reside in Sri Lanka, and agree to adhere to these Terms & Conditions and our accompanying policies.

This website is operated by the restaurant, an established restaurant business operating in Sri Lanka.

To simplify the ordering process, customers authenticate using their valid Sri Lankan mobile phone number (+94 / 07x) via One-Time Password (OTP) verification. You agree to provide true, accurate, and current contact information.

You are solely responsible for all activities and orders placed through your mobile number. Please notify us immediately if you suspect unauthorized access or use of your credentials.

• •Currency: All prices displayed on our website are denominated in Sri Lankan Rupees (LKR) and include all applicable government taxes unless explicitly stated.
• •Real-time Availability: All dishes, beverages, and add-ons are subject to availability. Because ingredients are sourced fresh daily, certain items may run out of stock during peak operational hours. We will promptly inform you if any ordered item cannot be fulfilled.
• •Price Adjustments: We reserve the right to revise menu prices, delivery fees, and minimum order requirements at any time without prior notice. Price changes will not affect orders that have already been confirmed.
• •Presentation: Food images displayed on the website are for visual representation. Actual dish garnishing and portion presentation may vary slightly.

We provide multiple secure payment alternatives for your convenience:

• •Delivery Coverage: We provide food delivery within a 10 km radius of our restaurant. Customers must set their delivery location using our map picker at checkout to confirm serviceability.
• •Estimated Timelines: Typical preparation and delivery takes approximately 30 to 60 minutes. Timelines are estimates and may vary during adverse weather conditions, peak traffic hours, or high kitchen volume.
• •Customer Handover: Customers must ensure their contact phone is reachable upon rider arrival. Riders wait a maximum of 10 minutes at the designated address. If the customer is unreachable after repeated attempts, the order may be cancelled with no refund due to food perishability.
• •Takeaway Pickup: Pickup orders are prepared within 20 to 30 minutes and can be collected from our counter during opening hours.

Because we prepare fresh, made-to-order meals:

• •Order Cancellation: You may request cancellation within 3 to 5 minutes of placing your order by immediately contacting our hotline, provided the kitchen has not yet started preparing your food.
• •Non-Cancellable Orders: Once food preparation has begun or the dispatch process has commenced, orders cannot be cancelled, returned, or refunded.
• •Refunds: If an item is missing, incorrect, or damaged, you must inform us within 30 minutes of receipt with photographic proof. Approved PayHere card refunds will be credited back to your original payment card within 5 to 10 working days according to bank clearing cycles.

Our kitchen handles common allergens including dairy, eggs, gluten, nuts, soy, and seafood. While our team takes reasonable precautions, cross-contact may occur. If you have severe allergies or specific dietary restrictions, please specify them in the order notes and call our restaurant team before placing your order.

To the fullest extent permitted by Sri Lankan law, the restaurant and its directors, staff, and payment partners shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

We shall not be liable for delivery failures or delays caused by circumstances beyond our reasonable control (Force Majeure), including extreme monsoon rainfall, floods, roadblocks, civic demonstrations, utility failures, or telecommunication network disruptions.

These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute, claim, or controversy arising out of or relating to your use of this service shall be submitted to the exclusive jurisdiction of the competent courts of Colombo, Sri Lanka.

If you have questions, feedback, or legal inquiries concerning these Terms & Conditions, please reach out to our management team: