Delivery & Pickup Policy
Learn about our delivery zones across Colombo, turnaround timeframes, tiered delivery fees, live order tracking, and takeaway pickup procedures.
Delivery At a Glance
Colombo delivery parameters and dispatch thresholds
- Delivery Radius: Up to 10 km from the restaurant
- Estimated Time: 30 – 60 minutes from order confirmation
- Standard Fee: Rs. 300 base fee (distance tiered)
- Free Delivery: On orders above Rs. 5,000
1. Delivery Zones & Coverage Radius
the restaurant offers food delivery within a 10 km radius from our primary kitchen at the address shown on our Contact page.
To guarantee hot, freshly cooked food upon arrival, orders outside our 10 km delivery perimeter cannot be delivered. Customers located outside this zone are warmly welcome to select Takeaway Pickup at checkout.
During checkout, our interactive GPS map pin enables you to pin your exact entrance or gate coordinates, ensuring our riders reach you without delay.
2. Operating Hours & Delivery Timelines
Delivery orders are accepted and dispatched during regular restaurant kitchen operating hours (Monday to Sunday, 10:00 AM – 10:00 PM).
Home & Office Delivery
30 to 60 minutes total turnaround. Includes 15–25 minutes of fresh culinary preparation and 15–35 minutes of rider transit time depending on distance and Colombo traffic.
In-Store Takeaway Pickup
20 to 30 minutes preparation time. Your order is packaged in premium insulated packaging and ready at our pickup counter.
3. Delivery Pricing & Free Delivery
- •Standard Delivery Fee: The base delivery rate begins at Rs. 300.00 (LKR), calculated based on direct road distance from the restaurant to your pinned location.
- •Free Delivery: We offer FREE delivery for any qualifying order with a cart subtotal exceeding Rs. 5,000.00 (LKR) within our delivery radius.
- •Transparent Breakdown: Delivery charges are explicitly itemized on the order summary prior to completing payment via PayHere or confirming Cash on Delivery.
4. Live Order Tracking & Handover Protocol
- •Real-time Tracking: Once your order is placed, you can follow its progress in real-time from our tracking screen (/orders) or via the tracking link received by SMS.
- •Customer Availability: Customers must ensure they are present at the delivery location and that the contact telephone number provided is active and reachable.
- •Rider Waiting Limit: Upon arrival, our rider will call the customer. If the customer does not answer or attend the door, the rider will wait for a maximum of 10 minutes. After 10 minutes, the order may be cancelled without refund to preserve food hygiene and safety for subsequent customers.
5. Severe Weather & Traffic Delays
During severe tropical downpours, flash floods, major road closures, or civic disturbances in Colombo, rider safety is our paramount priority. Delivery times may be extended during such occurrences. If severe conditions prevent safe dispatch, our team will promptly contact you to reschedule or process an immediate full refund.
6. Takeaway & In-Store Pickup Instructions
If you select Takeaway Pickup:
Head to our main counter at the address shown on our Contact page.
Show your Order Number (e.g. PV-12345) or show your SMS.
Collect your fresh, temperature-controlled meal with zero delivery fees.
7. Delivery Inquiries & Support
Need help with your current delivery or dispatch status? Reach our dispatch desk directly: